Privacy Policy for CE Plumbing & Heating
Effective Date: 11/4/2024
1. Introduction
At CE Plumbing & Heating, located at 101-1865 Dilworth Dr Suite 544, Kelowna, BC V1Y 9T1, we value the trust you place in us when you share your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our customers, website users, and individuals who interact with us. Our policy also outlines how we comply with Canada’s Anti-Spam Legislation (CASL) regarding electronic communications.
2. Collection of Personal Information
- Types of Information Collected:
- Directly Provided Information: When you contact us through our website, by phone, email, or in-person, we may collect personal information such as your name, email address, phone number, home address, and any additional details you choose to provide regarding your plumbing or HVAC needs.
- Automatically Collected Information: Our website may automatically collect technical information about your visit, including your IP address, browser type, domain names, access times, and referring website addresses.
- Purpose of Collection: We collect personal information to provide, maintain, protect, and improve our services, to develop new ones, and to protect us and our users. Specifically, for:
- Responding to your inquiries and servicing requests.
- Providing you with information about our services that may be of interest to you.
- Enhancing and customizing your experience with us.
- Internal record-keeping and statistical analysis.
3. Use and Disclosure of Personal Information
- Use: We use your personal information for the purposes outlined during collection, and as permitted or required by law.
- Disclosure: We may disclose your information to:
- Service Providers: Engaged by us for specific purposes, such as website hosting, under confidentiality agreements.
- Legal Requirements: When we believe in good faith that disclosure is necessary to comply with a legal obligation, to protect and defend our rights or property, or to prevent harm.
4. Anti-Spam Legislation (CASL) Compliance
- Consent for Electronic Communications: By providing your email address or phone number, you consent to receiving electronic communications (including emails and SMS) from us regarding your service requests, promotions, news, and updates about our services.
- Express Consent: For new contacts after [Policy Effective Date], we will obtain express consent before sending commercial electronic messages (CEMs), unless exempt under CASL.
- Withdrawal of Consent: You can withdraw your consent to receive CEMs at any time by clicking the ‘unsubscribe’ link in our emails, replying ‘STOP’ to our SMS, or contacting us directly through our website or phone.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include but are not limited to:
- Encryption for sensitive data.
- Secure servers protected by firewalls.
- Access controls to personal information.
6. Cookies and Similar Technologies
Our website may use cookies to enhance your experience, track website usage, and for targeted advertising. You can adjust your browser settings to decline cookies, but this may impact your ability to access certain parts of our website.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the effective date of the update. We encourage you to periodically review this page for the latest information on our privacy practices.
8. Access to Personal Information and Complaints
- Access: You have the right to access and correct your personal information held by us. To do so, please contact us at [Insert Contact Email or Form].
- Complaints: If you have a complaint about our handling of your personal information, please contact us. We will respond to your complaint in accordance with relevant privacy legislation.
9. Contact Us
For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact:
CE Plumbing & Heating
101-1865 Dilworth Dr Suite 544, Kelowna, BC V1Y 9T1
778-721-5352
support@ceplumbingheating.ca
